Frequently Asked Questions
Everything you need to know about your next favorite cap.
How do I determine my correct hat size?
Most of our caps feature adjustable straps (snapback, velcro, or buckle) for a one-size-fits-all experience. For our fitted collection, please refer to the size chart on the product page and measure the circumference of your head just above the ears.
What is Cap-it's shipping policy?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over $50 qualify for free standard shipping within the continental United States.
Can I return or exchange my cap if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unworn condition with all tags attached. Please use our online portal to initiate your return label.
How should I clean and maintain my headwear?
To preserve the shape and color of your cap, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as this can damage the brim and structure.
Do you offer international shipping?
Currently, Cap-it ships to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.