Returns & Exchanges

At Cap-it, we want you to be fully satisfied with your headwear; if your purchase isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package the Goods

Place the items in their original packaging, ensuring all tags are attached and the caps are protected to maintain their shape during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing